Designing
a desktop service strategy starts with an understanding of your business. A
true partnership and agreed upon vision is required to properly implement a
winning solution for the future.
Utilizing
our life cycle modeling tools, Midland Computer can provide calculated input on
cost saving strategies that will improve on long-term strategies. Additionally,
we can play what if questions to see the impact different alternatives will
make over the life cycle of the equipment.
The
elements considered in the strategy planning are: 
Ø
LAN/WAN
Networking strategies
Ø
Network
management
Ø
Configuration
standards identification
Ø
Software
licensing
Ø
Computer
refresh standards
Ø
Asset
management
Ø
Leasing
options
Ø
Help
Desk and Service Center
Ø
Warranty
and ongoing maintenance and repair
Ø
Dedicated
on-site vs. dispatched support
Ø
Budgeting
and per seat costs
Ø
Equipment
disposal
Ø
User
growth or shrinkage
Ø
Labor
costs (outsourcing vs. hiring)
An
additional key element to a proper life cycle strategy is the management
reporting involved in all the above areas that properly communicates the
strategy and ongoing statistical data for monitoring the progress as well
providing overall accountability to management.
These
pieces of the life cycle are not all-inclusive, but are representative of the
help Midland Computer can offer your company. We do
not believe that one company can internally provide the best solution for all
the needed service pieces. With that in mind we help to identify the best mix
of offerings from quality vendors to customize a solution that meets your
needs.
